Customer care

Check that your membership is active and that the coupon has not reached its per-membership limit. Each coupon shows its limit and how many times you have used it. If the outlet's barcode will not scan, ask the manager for the outlet PIN and enter it manually.

Payments confirm within a few moments. If your membership still shows as inactive, call customer care with the payment reference and we will activate it.

Every coupon shows its own limit. A limit applies per membership purchase, so buying a new membership gives you a fresh quota. Some coupons are limited per day instead.

MAP Coins are earned by referring friends. You can spend them in the gift catalogue, and rewards are dispatched to the address you provide.

Each brand sets its own conditions, and some exclude specific days or time windows — these are listed on the coupon. If the offer was valid and still refused, contact us with the outlet name and date.